Effective Monday, October 4th, 2021, ticketed admission to Blueberry Hill Duck Room will require proof of full COVID 19 vaccination or a negative COVID 19 diagnostic test within the previous 72 hours regardless of customer age. Face masks will still need to be worn in the venue.

Proof of COVID 19 vaccination or a professionally administered (physician, clinic, pharmacy, etc.) negative COVID 19 diagnostic test can be a physical paper copy or a snapshot on your mobile device, along with a matching photo ID, to display upon admission. Antibody or self-administered at home tests will not be accepted.

Pertinent information on COVID 19 documents must be fully visible and match your photo ID. Proof of negative COVID 19 diagnostic test must contain the name/information of the company that performed the test, the patient’s name, the date of the test, and the result of the test.

Effective face coverings must completely cover the nose and mouth and must be worn at all times unless actively consuming food or beverage. Face shields, gaiters, and bandanas are not acceptable as primary face coverings.

Refund Policy
We hope that you will still join us, but understand there are those who will not. For shows which have been on sale prior to Monday, September 6, 2021, refunds are available by individual request only, until Tuesday, September 21, 2021. Refunds must be requested in advance. No refunds will be given after the show date.

Tickets Purchased Online Through Ticketmaster
Ticketmaster will email refund request instructions to all ticket holders with a valid email address associated with their Ticketmaster account. Please follow the instructions to request your refund by September 21, 2021. Refunds must be requested in advance and will not be fulfilled once the show date has passed.

If you have not received the Ticketmaster initiated email, please follow the instructions below to request your refund before the deadline listed above:

Log in to your Ticketmaster online account.

• Click on “My Tickets” to get to your “My Events” page.
• Click the “See Details” button to the right of your order.
• Click the “Contact Us” button at the bottom right of the screen and choose “Email Us”. Please ensure that, in the subject box, you select “Request a Refund or a Credit”. In the refund or credit box, select “Refund”, then let us know the refund quantity you are requesting (“full” or “part of my order”). If partial, you state which seats you would like refunded.
• Once you click the blue “Send” button, you will receive an automated reply letting you know that your refund has been submitted. Note that refunds will be processed to the original method of payment used at time of purchase, which is usually completed within 30 days.

Tickets Purchased In Person At The Pageant
Ticket holders may request refunds for tickets purchased in person at The Pageant in either Suite 100 or at The Pageant Box Office during normal business hours. You must request your refund by Tuesday, September 21, 2021. Refunds must be requested in advance and will not be fulfilled once the show date has passed.

Please bring your ticket(s), your valid photo ID, and the credit/debit card used to make the purchase (if applicable) when requesting your refund. If you purchased tickets in Suite 100 and transferred them to someone else, please have them transfer their ticket(s) back to you in order to obtain a refund.

Reminder: all refund requests must be made through original point of purchase by the person who purchased the tickets.

Effective Tuesday, August 24, 2021, Suite 100 is open Friday and Saturday from 10am until 6pm. The Pageant Box Office is open Tuesday, Wednesday, and Thursday from 10am until 4pm. The Pageant Box Office is also open on show nights 2 hours prior to the event’s scheduled door time. For the most up to date information on The Pageant and Suite 100’s hours, please visit thepageant.com.